Shipping & order tracking
Know who handles your delivery, where to find your tracking link and how to reach us.
We prepare your order
Orders placed before 11 a.m. Montréal time on business days ship the same day from our Montréal shipping location.
A carrier takes it from here
GLS is our main carrier, with Purolator, FedEx and Canada Post also used.
You follow its progress
Use the link in your shipping confirmation to track your package on the carrier’s website.
Enter your postal code to see your delivery date.
Orders before 11 a.m. Montréal time ship the same business day. After 11 a.m., dispatch is the next business day.
Estimated with GLS from Montréal. Shipping charges at checkout. Delivery dates are not guaranteed.
Shipping options & costs
Available shipping options and charges are shown at checkout before you place your order. Any free-shipping offer applies only to eligible orders and destinations shown at checkout.
Preparation & delivery times
Orders placed before 11 a.m. Montréal time, Monday to Friday excluding holidays, are shipped the same day. Orders placed at or after 11 a.m. or outside business days are dispatched the next business day. Carrier transit time starts after dispatch and is additional to order preparation. Transit estimates depend on the destination and service. Follow the tracking link in your shipping confirmation for updates.
Delivery addresses & international orders
Delivery availability depends on your products and address. We do not ship to P.O. boxes. Please check your address before placing your order; our current policy does not allow address changes once an order is placed. For available international services, the recipient is responsible for applicable import duties and taxes.
How do I track my order?
Open your shipping confirmation email and follow the tracking link. Tracking updates may take time to appear after the carrier receives the parcel. If you cannot find your email or need help, contact us with your order number.
A delayed, damaged or incorrect delivery?
Contact our team with your order number and a description of the issue. For damage or an incorrect item, contact us promptly so we can review the situation and help with the next steps.
Returns & refunds
Return requests are accepted within 30 days of receipt for eligible unused items in their original packaging. Product exclusions apply, including hazardous materials and flammable liquids. Contact us before sending anything back.
Read the return policy ↗